To reset the administrator password for the AvigilonControl Center Client software, you must delete all existing user and group account information from the server Config Volume.
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Tip: You can avoid this procedure if you have a user account that has all the same permissions as an administrator. You can use this user account to reset the administrator password in the AvigilonControl Center Client software.
- Once connected, you can control what is displayed on each of the linked monitors through any instance of the Avigilon Control Center Client software. This includes choosing the cameras that are displayed, setting the View layout, and displaying maps, web pages and alarms. A copy of the Virtual Matrix software can be downloaded from the Avigilon.
- This tool works with the Avigilon Control Center Server software to give you access and control of your Avigilon High Definition Surveillance System. The Client software allows you to view live and recorded video, and control user access to the Avigilon Control Center.
- The Client software allows you to view live and recorded video, and control user access to the Avigilon Control Center. The Client software also gives you the ability to configure the server, cameras and other external devices that are part of your surveillance system.
- Avigilon Control Center Client (DvrClientClrAppu.exe). This tool works with the Avigilon Control Center Server software to give you access and control of your Avigilon High Definition Surveillance System. The Client software allows you to view live and recorded video, and control user access to the Avigilon Control Center.
- In the Admin Tool, click Shut Down. If you have multiple servers in your site, you need to shut down all the servers in your site.
- Select Settings > .
- In the Storage dialog box, make note of the drive that holds the Config Volume.
- Access the Config Volume drive and navigate to the AvigilonConfigDbDirectorySharedUsers folder.
For example, D:AvigilonConfigDbDirectorySharedUsers.
Delete all the files in this folder. If you have multiple servers in your site, you need to delete this folder from every server in your site before you do the last step.
The server automatically resets all the user and group settings back to the factory default.
In the Admin Tool, click Start Up. Repeat for each server in your site.
Once all the servers have come back online, you can log into the site using the default administrator credentials:
- Username: administrator
- Password:<leave blank>
To add users and groups to the server, see The AvigilonControl Center Client User Guide.
Network Configuration
Avigilon Control Center Client User Guide
By default, the NVR4 Workstation acquires an IP address on the network through DHCP. If you need to set up the workstation to use a static IP address or any specific network configuration, see the Windows Help and Support files for more information.
Checking System Health
You can check on the health of the system components in the Site Health in the ACC Client software. See Site Health in the ACC Client User Guide for more information.
Operating System Recovery By Avigilon Recovery Partition
If you need to recover the Windows operating system, the NVR4 Workstation includes an onboard Avigilon recovery partition that is separate from the operating system partition. The advantage of using the Avigilon recovery partition is that you do not need an internet connection.
Important: Your operating system drive will be erased and restored to factory settings. Before you proceed with operating system recovery, complete any necessary backups of custom ACC configuration and video recordings. For more information about ACC software backups, see avigilon.com/recovery.
Note: Depending on when your NVR4 Workstation was shipped, it is recommended that you connect to the network when possible to install updates for Windows and ACC Client software after system recovery is completed. For more information about ACC software installations, see avigilon.com/recovery.
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- Start operating system recovery in one of the following ways:
- On your Windows desktop, select and then hold down the Shift key and select Restart.
- On your locked Windows screen, select and then hold down the Shift key and select Restart.
- During direct boot of the operating system, repeatedly press the down-arrow key and select the partition.
- On the Choose an option screen, select Use another operating system.
- Select the OS Recovery partition.
- On the Avigilon Recovery window, select Recover.
Allow up to half an hour for the recovery to complete.
After system reboot, complete the Windows setup process.
For more information about setting up a Windows 10 operating system, see Logging into Windows 10 for the First Time.
- Navigate to C:AvigilonControl Center Installation Files, and run the ACC installer for the version of ACC software in use at your site.
Operating System Recovery By External USB
Alternatively if you need to recover the Windows operating system on the NVR4 Workstation and you have access to the internet, it is recommended that you download the latest Avigilon Recovery Image from avigilon.com/recovery and refer to Support and Downloads for the following information:
- Minimum size of the USB recovery device
- Creating an external USB recovery device
- Recovering the operating system from an external USB recovery device
The general steps are:
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- Load the Avigilon Recovery Image onto a USB recovery device.
- Plug the USB recovery device into the workstation.
- Repeatedly press the F12 key while booting the workstation.
- On the UEFI Boot menu, select the USB recovery device.